Returns & Refunds

We will credit one returned unopened product per customer if the received package is post marked within 30 days of the original order date and included with a RMA number obtained from customer service. Refunds will be issued to customer credit card within 3 business days. No returns are credited after 30 days of the original order date.

Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. No refunds will be issued for any used product.

Shipping and handling fees are non refundable.

The terms above apply to physical merchandise. Digital products are delivered by download immediately after checkout. Because the file is delivered at once and cannot be returned, digital products are final sale and are not refundable. If a download link does not work, contact customer service and we will resend it.

You may request an RMA and instructions on how to submit a return by emailing support@getprimahealth.com or calling 1 (855) 829-7907.